Retail Worker Safety Quiz

Can you answer these 11 questions?

Question

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Choose the correct answer

What should you NEVER do while dealing with irate customers at a late-night retail establishment?

Answer Choices

(A) Keep calm and try to calm the other person too
(B) Humiliate the customer and try to avoid the heated argument
(C) Talk aggressively and be prepared for an attack if the customer is unsatisfied with your explanation
(D) Be patient while listening to their problems so you can understand
(E) Options b and c

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